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What our clients have said...Well done the Cape Town CBD team on creating another delighted Autoquip customer, see compliment placed on hellopeter.com. You make us very proud."I would just like to extend my thanks to all the staff at Autoquip in Loop Street, Cape Town. I've taken my car there on a number of occasions for new tyres, general wheel alignment and to have brakes fitted. All the staff are always friendly not only to me, but all the customers that come and go whilst I have been there. You are definitely one of my favourite companies to deal with and I wish you did more than just wheels & tyres etc on cars! i.e. it would be nice not to have to deal with any other companies. Your staff are the best. Keep it up & keep them! To Dwain who is leaving - thanks for your friendly & professional service. All the best for the future! Michael Thorne" Well done Team Cape Town and most especially Dwaine!!"Hi Paul I needed to have a new set of tires fitted to my Mercedes Benz C320 CDI which I recently acquired in Johannesburg. As is necessary in the current economic times I shopped around in Johannesburg as well as Cape Town and found that Autoquip in Loop Street were the most competitive, and made the decision to have the work done there. I spoke to Dwain and he came across as extremely knowledgeable, he asked me a number of qualifying questions and then advised me on which product to purchase based on my needs, which he had gleaned by asking questions and listening. Even if this store had not been the most competitively priced I would probably still have had the work done here as I immediately trusted Dwain and felt very comfortable that I was getting professional advise. When I went into the dealership yesterday, I was blown away by just how professional the entire experience was, from the lady who sat me down in the customer waiting area and made me coffee, the excellent merchandising, to the delightful cashier Rebecca, every one seemed to be enjoying what they were doing and certainly portrayed a sense of pride in their working environment as well as the work that each individual was carrying out. The fitters were well presented and very pleasant, the wheel alignment technicians went to great lengths to show me the current settings and explain what was required to get the alignment right. Once the chaps had been to a great deal of trouble removing covers to enable them to set the alignment correctly, they were visibly delighted and extremely proud of the fact that they had been successful in getting the alignment 100%, not within tolerance, but 100%. The next first for me was that the vehicle was road tested by the alignment technician!! this is a rarity, even in the franchised workshops these days. Having been in and on the periphery of the motor industry for 30 years, I would like to take this opportunity of congratulating your organization on having achieved, what in my humble opinion I consider to be, service excellence, many talk about it but Autoquip delivered on every aspect! Well done I have told everyone who I have come into contact with and I certainly will not be going anywhere else for tires, this was the best purchase experience I have ever had, the retail industry could certainly learn from your organization. Regards and Thanks Jeremy Barnes" I am like a peacock here when I read this wonderful e-mail. It makes me so proud to be associated with this business when I see what wonderful people we have working in this business who go out there and fly the Autoquip name high!! Well done, Bobby, Jaco and the rest of Alberton team you have made my day."Good Day Jaco I would like to start off with…..WOW……what awesome service you offer at your branch in Alberton. I was stunned with the amount of help and advice that your staff was willing to do for me. Not too sure if you will remember me, but here goes. I was at Autoquip on Friday 01/05/09 to fit a set of rims and tyres on my Opel Corsa Utility. The way I see it is and sure it is that way that many people walk into your store on a daily basis and fit rims and tyres to their vehicles. So me walking in was just another one. Well, let me tell you about my experience at Autoquip. First time I walked in was just to have a look at what you have on offer. I was immediately assisted by Bob after I decided on what I liked in your show room and was shown the combo deals that you had available. Told him that I would get back to him. Now obviously I had to do some shopping around as there are so many different styles around and specials. Well, let me tell you something I was not impressed with the competitors out there. Between not interested and way over priced it really scared me. One thing that attracted me to your store was that you were offering a good rim with trusted tyres which no one else could do. I then phoned on Thursday and could not get hold of Bob, but it was cool as all I wanted to do was see if you the rims in stock that I wanted, and was helped very quickly by Sheldon. Must say your guys really know what’s going on there and what you have in stock off the top their minds. You don’t hear or see much of that these days. Anyway, I arrived there in the morning early and coincidently I was greeted by my car by Bob before I could even get out. I had pulled the car into the garage and was offered if I would like to see a few other rims on the car before I made my final choice. Well, there must have been about eight guys standing and looking with me. These were between sales reps and technicians. All standing with me and giving there bit of advice. That was cool and felt so welcome standing there, almost like I was in my own garage and your equipment was specially there for my pleasure. So then my choice was made and everyone got involved and believe it or not I don’t even thing I was there for an hour. Quite amazing!!!!!! One more thing I would like to add, and that is you Jaco. Once the rims were fitted you had got up from your chair specially had a look. I understand that your first reaction is to say it looks good, but honestly I was very proud and really did like it and with help of your great staff a good choice was made. But what really impressed me was the fact that you took a interest and I guess we must have chatted for over a half hour but I was impressed as you can see. Now what I would like to get to here is the following:
Now I don’t know what is your customer services contact details but I am sure you know it better than I do, so please would you forward this on to them as I believe that good work must be made known to all as we don’t seem to get that very often these days. From my side I would just like to say well done, keep it up and I promise you that it’s not the last time that you will see me at your store and I will make sure that the word is spread well!!!! Regards Well done Keenan on this complimentary email received from yet another delighted Autoquip customer. Keep up the service excellence, you make us proud!!!"...firstly, of the five places I called, Autoquip offered me the best prices, but more importantly, your sales executive gave me a range of options and did not merely insist that I buy the most expensive. On arriving at your outlet, I dealt with Keenan Doidge and from the start, this gentleman was friendly, efficient and helpful. I wish to commend him on his excellent service and attentiveness. As consumers, we are apt to complain at a whim but not keen to give praise. I think praise is due to Keenen and your outlet for the great service I received. Thanks, and keep it up. Wendal Koopman" Well done to Mauritz on this wonderful e-mail from another delighted Autoquip customer!! Keep up the exceptional service, this is what makes Bloemfontein so successful."My family and I were on our way down to the Eastern Cape over the Easter weekend. I was pulling a trailer and pick up a vibration on the steering wheel. I had been travelling for 4 hour when I got into Bloemfontein at 07:00 in the morning. At this time I was concerned about this vibration, I don’t know Bloemfontein at all , so I got onto Nelson Mandela Drive and drove towards town looking for the first open tyre company I could find. I saw Autoquip was open. As I pulled in and before I literally stopped Mauritz was there to greet us. I must say he was fantastic, he took my children to the waiting area so they could have hot chocolate and were comfortable. Mauritz was professional and respectfull and a pleasure to deal with. From my opinion his attitude shows that he is an asset to your company. I wish I could deal with more people like him. All the best Gavin Toms" Well done Keenan from Tygervalley on this wonderful e-mail."Good morning Dereck I would like to bring to your attention the excellent service I received from Keenan when I brought my car in for a puncture repair and wheel balancing and alignment. Kind regards Sandy Sickle" Well Done to Chris and team in Parow on this complimentary e-mail. You make us very proud, keep up the service excellence!"To whom it may concern Well done Godfrey and Johan!!! What a lovely e-mail to receive from yet another delighted Autoquip customer. Keep it up!!!"To whom it may concern. Allow me to thank you and your staff for an awsome experience. Well done, Andre, on this wonderful e-mail and creating another delighted Autoquip customer."I would like to indicate to you the fantastic assistance I received from one of your branch managers, in Bloemfontein, Autoquip. His name is Andre Swanepoel, and he was so kind and helpful. He went out of his way to fit my new tyre, after BMW rubbish Run Flat Tyre Popped on my car, coming from Kimberley to Bloemfontein. Well done to the Centurion team and creating another happy Autoquip customer.“I would just like to thank you and your team for such wonderful service. I'm very pleased with the outcome of my vehicle. Thank you once again.” Natalie Dresse Well done Johan. What a wonderful e-mail to receive from another delighted Autoquip customer!! Keep up the service excellence!!“Dear Bruce It was good to be the client of a client today. I was in your Fourways branch and I have to tell you that I was very impressed. Johan cut himself into a million pieces as the place was very busy and managed to get the vehicles in and out of there in a flash. Your staff are all very efficient, professional and friendly and your establishment is very clean and neat. (A few more magazines - would make it perfect.) Also, I phoned around this morning and Autoquip was the cheapest place in the area. It's nice to know that there are still a few businesses that pride themselves in their work. Best regards” Samantha Dombrock |
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